icon-account icon-glass
Complimentary Shipping On US Orders Over $150
Connect

Shipping & Refund Policy


Refunds

Due to health and safety precautions related to COVID-19, all sales are final.

Important Note to our Customers Regarding Loss or Theft Post-Delivery

  • Please kindly note that once a package has been marked as "Delivered" by the shipping carrier, the addressee bears the risk and liability of subsequent  loss, theft or damage.
  • Along with our shipping partners, we provide the option of being notified immediately upon delivery of package to minimize the risk of loss, theft or damage.
  • We firmly believe that given the constraints of e-commerce, the recipient is in a superior position to ensure safe delivery.  For instance, by (1) notifying a door man or neighbor to be alert to a delivery; (2) leaving specific instructions for the courier; (3) arranging to be home during the delivery window; (4) shipping to an address where safe delivery is guaranteed, etc.
  • We also offer complimentary signature service for each shipment.  Simply send us an email (customercare@mflorens.com) following your purchase requesting signature service.
  • We thank you in advance for your cooperation and goodwill in making modern day transactions as smooth as possible.

U.S. Customers

  • All orders ship via USPS Priority Mail (1-3 business-day service) or UPS Ground Service (1-4 business -day service).  Varies by intended destination.
  • We will notify you when your purchase ships and provide tracking information for your package.
  • U.S. customers automatically receive complimentary Priority Mail or UPS Ground service on all purchases above $150.
  • Other shipping services are available at additional cost.

International Customers

  • All orders ship via DHL Express (2-3 business-day service).  Delivery times to certain destinations may take longer.
  • We will notify you when your purchase ships and provide tracking information for your package.
  • For orders under $250.00, the shipping rate is $20.00 anywhere in the world.
  • For orders over $250.00, we are pleased to offer complimentary shipping with code "FREESHIPPING".  Please enter this code at checkout.  Customers may use only one discount code per transaction.

Delivery Zone

M F L O R E N S ships worldwide, except for P.O boxes or APO/FPO addresses, military states or U.S territories.

Delivery Times

Orders are processed and shipped within 1 to 3 business days following the day the order was placed.

If you have any question about your order, contact customer service: customercare@mflorens.com.

Delivery Fees

Shipping fees and methods are determined during checkout.

Order Tracking

If you have any question about tracking your order, contact our customer service: customercare@mflorens.com.